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SHIPPING QUESTIONS?

We ship to all major countries in the world. However, we will only ship to known high risk regions with DHL insured delivery at an additional cost. The following are considered to be high risk. Amsterdam, Belgium, Bulgaria, China, Eastern Europe, Egypt, Ghana, Indonesia, Israel, Lithuania, Malaysia, Russia, Malmö in Sweden, Nigeria, Pakistan, Palestine, Romania, Southwest Asia, Turkey, Ukraine, Yugoslavia and most parts of Africa. PLEASE NOTE INTERNATIONAL PACKAGES - you are responsible for any costs incurred for customs in your home country. We do not take responsibilities for any delays caused by payment authorization or delays arising due to customs clearance procedures at destinations.

Please see individual products under shipping drop down for most up to date shipping information. There is a shipping calculator on the checkout page that allows you to calculate your shipping buy postal code.

Our shipments are from Monday to Friday (except Public Holidays). Orders placed on Friday after 1pm, Saturday and Sunday will be processed on Monday morning. Rates and delivery time vary depending on your shipping choice and location please see our shipping calculator for the most up to date shipping information relevant to your order

Please see best shipping options for your order at check out. We will ship to over 30 countries around the world from Australia to Russia. All orders shipped internationally may be subject to customs and duties from the destination country. Please note you are liable for the customs charge.

Our system does it's best to keep the package location up to date but every now and again the postal company software can be slightly slow in updating package whereabouts. Please be patient. For all U.S shipments if the package is over 2 or 3 days past its due arrival date. Please contact support@sheilaandvenice.com and we will do our best to find out what is wrong. All international orders your order may be held up at customs and may take a while to clear please contact us if you have any questions. Please note you are liable for the customs charge.

WEBSITE QUESTIONS

Currently we are only available here on our website sign up to our emails to keep up to date with all things Sheila + Venice

We accept all major credit cards, including Visa, Discover, MasterCard and American Express, as well as PayPal and amazon payments Your credit card payment or PayPal payment will be processed through Shopify. Please see the footer of the site for all up to date payment options.

Like Fort Knox's! Our store processes payments through Shopify, an ecommerce site that adheres to the Payment Card Industry Data Security Standard (PCI DSS). This means that Shopify encrypts your payment information with the highest level of encryption key length commercially available (128 bits).

PLEASE NOTE: All the sock animals are handmade one of a kind made with upcycled materials by an individual crafter in a community in the Ixopo region of KwaZulu Natal in South Africa. Each toy is made with materials that are available at the time of sewing. This means nobody anywhere in the world has the same toy. Also, your purchase has gone towards making someone else life that much more fun to live. However, we want you to be 100% stoked on your Sheila + Venice purchase. If there is something wrong with your package/toy then we will replace it for you! First, please send the purchase back to us at within 30 days of receipt. Please Email Support@sheilaandvenice.com for returns once we receive the delivery, we will be more than happy to send you out a new one! 

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